Candles by Victoria


Policies

Processing Times 

Current Processing times are extended due to a high volume of orders. Please be aware that when placing your order and checking the policies box at check-out you are agreeing that you understand we are currently processing orders in 6-8 business days, this does not include shipping times. We hand pour everything to order so that can take sometime but we promise they are worth the wait.

Once your order has been placed we are unable to cancel or refund that order.

Thank you and as always we will work hard to get orders out as quickly as possible.

Please note these processing times are business days which means M-F.

Due to the high volume of orders we are assigning "pour dates" to each order.

If you sign up for a free account and placed your order while signed into your account you can log into that account and click on "order history" to check the status of your orders pour date which is the date we pour your goodies just for you! You will receive tracking information via email the morning of your "pour date".

Privacy Statement

Candles By Victoria acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online. Candles By Victoria will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers, we respect your privacy and appreciate your business.

 

All Sales Are Final

Merchandise is only eligible for credit if defective or damaged upon delivery. You must contact us within 3 business day after receiving your order, please expect that we will request a photo of defective or damaged products in order to file a claim with UPS. We may also ask you to return the damaged or defective item to us. We will not be responsible or reimburse for any shipping costs. If it is determined that the product is damaged or defective we will credit your account with us in the amount of said product. 

Due to the uniqueness and hand poured quality of our products no two candles are ever exactly the same. We do our best to recreate what you see on our website but please remember we are people pouring your candles with love whipping the wax and creating a unique and special candle just for you. We are not machines pumping out an identical candle each and everytime.

We do not refund monies or make exchanges if a fragrance is not to your liking or if you feel the fragrance is not strong enough. Please remember that cure time is a real thing, if your wax does not smell strong enough upon delivery give it some more time to cure. You can read more about cure time on our "candle care" page http://www.candlesbyvictoria.com/candle-careIf you are unsure of a particular scent, please order a sample size first before purchasing a larger quantity. If you have a damaged product, please contact us immediately via the website.

*Finished "melt" products are measured in fluid ounces where noted.

 

Summer Heat & Shipping

Here at Candles By Victoria we do everything we can to ensure that your wax goodies arrive to you perfectly in the hot summer months. In 20 years of shipping wax in the summer rarely have we ever had an issue. However, UPS will not reimburse for melted candles or wax melts with that in mind, please understand that Candles By Victoria will not be held libel for melted products. Please know that you are ordering at your own risk but that we do everything we can to wrap and package your goodies to withstand the warmer temps. 

It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time. 

 

Gift Certificates & Gift Wrapping

Unfortunately we can not combined gift cards that are purchased from our website. One gift certificate per order is all our system will allow.

We do not offer Gift Wrapping.

 

Changes or Additions To Orders

Please be sure your order is complete and as you want it, we can not make changes or add to orders once they have been processed and finalized. There can be no exceptions to this rule, thank you for understanding! Once an order has been placed and processed we are unable to cancel that order. 

 

What is SurePost

SurePost is an economical shipping alternative on low-weight packages offered through UPS, SurePost reaches every U.S. address, including P.O. boxes. 

UPS SurePost is a cost-effective means of shipping low-weight packages to residential customers. Transit times are typically 2 to 10 business days within the contiguous U.S., based on the final destination ZIP code. Please be aware, while this is an economical way of shipping low-weight packages, it does take a few more days for your order to arrive.

Also, be aware that there is no insurance with SurePost, if a package is lost the USPS will rarely reimburse for lost packages or even attempt to find them. Candles By Victoria can not be held responsible once your order leaves our facility via SurePost shipping our responsibility for said package ends. Shipping Surepost is done solely at the risk of the purchaser. We have no way of tracking shipments that are shipped this way therefore we cannot be held responsible for any damaged or missing shipments. If you are unwilling to accept these risks please order using UPS as your shipping method. We cannot be responsible for any damage, late deliveries or loss packages shipped via Surepost, your purchase signifies your acceptance of these policies. 

If a SurePost package is sent back to Candles By Victoria due to the address being incorrect the customer will be charged the return shipping cost and the cost of re-shipping said order. Please make very sure your address is correct prior to checking out.

NOTE: If you are shipping your order to a P.O Box, please be sure to choose SurePost as your shipping method, UPS Ground will not deliver to a P.O Box. Orders over $100.00 that ship free, please enter an actual physical address. 

 

Shipping Charges

We currently ship to the US only. We no longer offer any international shipping. 

With sky rocketing shipping rates, it is important to take the time to determine what will be the cheapest, yet quickest way to get your items.

Please understand we have no control over the shipping rates that UPS charges, we do NOT tack on additional handling fees, nor do we inflate the shipping costs. The fees you are quoted are what they quote us per our discounted rates that we pass on to our customers.

Shipping charges are calculated per size, weight, shipping option and delivery location. If you would like to find out which shipping options are available and the cost prior to placing your order, simply add the items you wish to purchase to your shopping cart and the option to calculate shipping will appear.

Alaska and Hawaii orders are shipped USPS Priority Mail.

UPS Ground and SurePost tracking numbers will automatically be emailed to the email address used when setting up your account or the email address you used if checking out as a guest.

As soon as your order ships, we will  notify you via e-mail. You can also track your package, review your orders, print invoices and more from your "My Account" page at any time.

Thank you for choosing Candles By Victoria, we appreciate your business!

Disclaimer

  1. Candles By Victoria is not responsible for - incorrect e-mail or postal address.
  2. Candles By Victoria will be responsible for - damaged candles due to delivery mishandling for orders inside the US only.
  3. Candles By Victoria is not responsible for - damaged or missing items due to delivery mishandling for orders outside the US.
  4. Candles By Victoria shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Candles By Victoria. In any case, our maximum liability to you is the amount you paid for the product.
  5. We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice.
  6. Your purchase from Candles By Victoria signifies your acceptance of the aforementioned information and policies.

Free Shipping on All Continental USA Orders Over $100 (Click for More Info)